Mailock

Using Mailock Secure Email to Protect Your Data

We use Mailock, a secure email solution, to protect our customer communications.

What is Mailock?

Mailock is a secure email solution designed to protect your sensitive information from unauthorised access.

Just like a postcard can be read by anyone who handles it, traditional emails can be intercepted and read by cybercriminals.

Mailock ensures your emails are encrypted, making them unreadable to anyone except the intended recipient

Why Use Mailock?

In today's digital age, protecting sensitive information is crucial.

With Mailock, our communications are encrypted, ensuring your personal data is safe from interception and unauthorised access.

How Mailock Works:

Receive: You'll get a notification when a secure email arrives.
Identify: Authenticate your identity to access the email.
Reply: Read, download attachments, and reply securely.

This process ensures that even if an email is sent to the wrong person, the contents remain secure.

Frequently Asked Questions (FAQs):

Creating a Mailock free account +

To reply securely and send up to 5 secure messages each month, follow these steps to create a Mailock Free account:

Visit Mailock here to get started.
Enter your information, create a password, and click ‘Sign Up’.
Click on ‘Send Code’.
Check your email inbox for the code (it may take a minute to arrive) while keeping the browser tab open.
Enter the 6-digit code on the web browser and click 'Verify Code'.
Once verified, you'll see the secure email compose pane, indicating your account setup is complete.

Password Tips: Choose a hard-to-guess password to keep your emails secure. It must be at least 10 characters long and contain at least 3 of the following:

Lower case letters (a-z)
Upper case letters (A-Z)
Numbers (0-9)
Special characters (e.g. !@#$%^&*)

For more assistance or questions, please contact our support team.

I haven’t received an email verification code +

If you haven't received your email verification code, it might be due to one of the following reasons:

Junk/Spam Folder: Check your Junk or Spam folders if the email isn't in your Inbox.
Quarantined Email: Sometimes, emails are held in a quarantine process. Check with your IT team or email provider to confirm if emails from Beyond Encryption are held or need whitelisting.
Forwarded Email: If you received a secure email via forwarding, it won't work. Only the original recipient can open it. Ask the original sender to create a new secure email for you.
Reading as a Recipient When a Sender: If you sent the email and are trying to open it, you need to sign in instead. This will take you to your secure email copy.